After-Sales Service
Our relationship doesn't end at delivery. Mascustom provides after-sales support to keep your fixtures looking and functioning like new — from replacement parts and hardware to repairs, refinishing, and guidance as your store evolves.
What We Support
- Replacement LED drivers, strips, locks, hinges, and hardware
- Glass replacement and scratch or damage repair guidance
- Spare fixtures and add-ons matched to your original order
- Refinishing and refurbishment for store refreshes
- Reconfiguration support for remodels and relocations
Warranty
Our fixtures carry a manufacturer warranty against defects in materials and workmanship. Specific coverage and periods are confirmed per order; consumables such as LEDs are covered per their rated service life.
How to Get Help
Email projects@mascustom.com with your order number and photos of the issue, and our team responds within one business day with diagnosis and next steps.