Shipping

Here you will find information about shipping to all U.S. residential and business addresses in all states, except Hawaii & Alaska.

For APO/FPO addresses, please enter APO/FPO as the city, the correct U.S. state and your APO/FPO ZIP code.

We do not currently offer shipping out of the United States, if you are not in the USA, please contact us by +852 56805774 for the shippment detail of other country.

We will ship your order from either our distribution center in Los Angeles or directly from vendor.

Purchases are shipped when all items are in stock. Partially in stock purchases will not be shipped until all items are in stock. If you would like your in-stock items shipped immediately, please contact +852 56805774 for assistance. Additional shipping charges may apply.

Methods of shipping

FedEx / DHL is our major carrier for standard shipping. We use a variety of major Freight Delivery carriers for larger items like Furniture that exceed FedEx / DHL ground size and weight requirements.

*Special Handling and Oversize charges may apply and are based on total value of your order and the size, shape or weight of the item(s) being purchased. All orders received over $400.00 will be shipped with a signature requested for delivery.

Standard Shipping

Accessories and select Direct Ship furniture will ship via FedEx /DHL ground.

Items will be dropped at front door and there are no additional services, such as in-home placement, assembly etc. included.

Made to Order

Made to order and direct ship purchases are not in stock and will ship in quoted delivery dates.

Combining Made to Order items with merchandise that is in stock on orders will cause a delay in the shipping of the order until all of the items have arrived and are available for shipping

Shipping methods for items temporarily out-of-stock

If items are temporarily out-of-stock, we will contact you as soon as possible by phone or email. You will have the choice to keep the order as placed, adjust it to exclude the out of stock item or cancel the order. The total shipping and handling charges will be appropriately adjusted and charged as the merchandise is shipped. Please note total shipping and handling charges will not increase for split orders of accessory items. Combining in stock and out of stock items in your order will cause a delay in the shipping of your order until all items have arrived.

Freight Forwarding Terms and Conditions

Mas-custom will gladly deliver your order to your pre-selected freight forwarder – hired or contracted by you – located within the contiguous United States. The delivery fee charged by Mas-custom only covers the cost to transport your order from our facilities or our affiliates to your freight forwarder. Our delivery fee does not cover any costs associated to transport your order to its final foreign destination (i.e., crating costs, port charges, consular fees, documentation fees, insurance costs, import fees, brokerage fees, etc.) – these are your responsibility.

Mas-custom will not be listed on the Bill of Lading, or on any export documentation or serve as the Exporter of Record, Beneficiary, Notify Party, and/or the U.S. Principal Party in Interest.

The customer is solely responsible for import taxes, custom duties, fees levied by the destination country, and any other custom clearance charges and fees related to the export of Mas-custom products, including:

Costs charged by the customer's selected freight forwarder in order to prepare the shipment for the final foreign destination (i.e., crating costs, port charges, consular fees, documentation fees, insurance costs, import/export fees, brokerage fees, etc).

Mas-custom cannot prepare shipments for international delivery or load international containers at any of our facilities or subsidiaries. As such, the customer's selected freight forwarder is responsible for:

Determining shipment's weights/dimensions and cube, as well as creating commercial documents.
Inspecting products to determine HTS classification, commodity descriptions, and product country of origin.
Note: Mas-custom cannot provide photos or digital images of products.

You may e-mail us at support@mascustom.com or contact us toll free at +852 56805774

Monday - Friday: 9:00am - 10:00pm PST
Saturday & Sunday: 12:00am - 10:00pm PST

Holiday Hours
12:00am - 10:00pm PST
New Year's Day, Memorial Day, Fourth of July, and Labor Day

Closed: Thanksgiving Day and Christmas Day