01
Destination & access review
We confirm the delivery address, site access, receiving conditions and any known installation constraints.
Shipping & delivery
Packed for the journey.
Packed for the journey.
Planned for the destination.
Mascustom manages packing preparation, freight planning and handover details around your products, destination, schedule and receiving conditions.
01
Sea freightPractical for larger project volumes
02
Air freightConsidered when timing and size allow
03
Express courierUseful for samples and smaller items
From packing to arrival
A delivery plan
A delivery plan
built around the project.
Timing and cost depend on the destination, packed volume, route, customs and local delivery conditions. We confirm these details against the current project.
02
Packing plan
Protection is selected around product size, finish, fragility, handling and the expected journey.
03
Final size & weight
Completed packing dimensions and weights provide the basis for final freight planning.
04
Freight options & quote
We compare suitable routes and clarify the included shipping terms, responsibilities and costs.
05
Export handover
Documents, labels and cargo information are coordinated for the agreed carrier or forwarder.
06
Tracking & receiving
We share available transport updates and the information your team needs to prepare for arrival.
Export-ready packing
Protection matched
Protection matched
to the product.
Glass, finished metal, timber fixtures, lighting and smaller accessories have different handling needs. Packing is specified around the actual product and route.
Surface protection
Films, wraps and separators protect visible finishes as appropriate.
Edge & corner protection
Vulnerable areas receive additional support for handling and transport.
Cartons or crates
Outer packing is selected to suit the product and shipping method.
Part identification
Labels can help connect components with drawings and assembly steps.
Hardware separation
Loose accessories are grouped and identified for easier receiving.
Packing references
Photos or a packing list can support receiving and site coordination.
Clear responsibilities
Know what is included
Know what is included
before shipment.
A useful freight quote should make handover points and local responsibilities easy to understand. We set these out before the shipment is booked.
Shipping terms
The quotation identifies the agreed basis and included services.
Customs & duties
Import responsibilities are clarified for the selected route and destination.
Last-mile delivery
Site access, vehicle limits, appointment needs and unloading are reviewed.
Your forwarder
We can coordinate cargo information and handover with your nominated partner.
Receiving team
Package counts, access and handling resources should be ready before arrival.
Installation scope
Delivery and installation responsibilities are confirmed separately and clearly.
The final mile starts early
Packed, identified
Packed, identified
and ready to receive.
Replace these placeholders with your own packing, loading and completed installation images.
Protected componentsPacked for handling
Clear identificationOrganised for receiving
Ready for sitePlanned around access
Shipping FAQ
Plan the handover
Plan the handover
with confidence.
For an accurate answer, share the destination, product list, target date and site access information.
How long will delivery take?
Transit time depends on the destination, shipping method, current route availability, customs and local delivery conditions. We confirm an estimate when the cargo details and route are known.
Should we use sea, air or express shipping?
Sea freight is often practical for larger volumes, while air freight or express courier can suit samples, smaller items or time-sensitive needs. We compare the relevant options for your shipment.
Can we use our own freight forwarder?
Yes. We can provide the required cargo details and coordinate handover with your nominated forwarder, subject to the agreed shipping terms.
What should we do if packaging arrives damaged?
Check the package count and visible condition before signing. Record any damage on the delivery document, take clear photos or video and contact us promptly so the situation can be reviewed.
Do you provide installation information?
Where relevant, we can coordinate drawings, labels, packing references and assembly guidance. On-site installation or local support is quoted according to the project and destination.
Plan the route
Where does your
Where does your
project need to go?
Share the destination, product scope and target date. We’ll identify the information needed for a practical delivery plan.