Customer Support

Mascustom offers you the ability to talk to a live customer care specialist who is near you. If you have questions about an existing project or need assistance, our customer support team is here to help.

At Closet Factory, our owners and team members are dedicated to making sure you have the best possible experience. If you ever have questions, our Customer Support team is here to help. To get you started, we’ve answered some of the most common questions below:

Installation and Manufacturing Questions

For any questions regarding your Closet Factory system related to arrival times, service inquiries, product details, warranty information, or scheduling, please contact your local Closet Factory.

All warranties are issued from the local office and franchise owner. For warranty information, you can also find details here.

How to Place an Order

Orders are placed with your designer or local Closet Factory office. Because no two projects are alike, a design and quote on the project must first be prepared by a Closet Factory Designer. The design and quote is based on the project measurements, as well as the materials and features selected.

How to Set an Installation Date

Installation dates are set at the local office and are generally arranged with you at the point of purchase.

If you require a “rush” job, please alert your designer at the onset of your consultation.

How to Schedule a Design Consultation

You can request a free in-home design consultation by filling out our online form. Someone from your nearest location will call you back within 48 hours to set your appointment.

Schedule a Free Design Consultation